Request deletion of personal information

Send your request

Email privacy@goalido.com with the subject “Alido data deletion”. Identify the account or the business you contacted, the email address or messaging number involved, and the information you want deleted. Do not send passwords, authentication codes or access tokens.

Verification and business records

We may ask for limited information needed to verify your identity or authority and locate the records. If the information belongs to a customer relationship managed by a business using Alido, we will coordinate with that business or explain how to contact it.

Review and response

Alido reviews each request against applicable legal obligations and confirms the action taken or the grounds for any refusal or limitation. The scope of deletion depends on legal retention requirements, control of the records and applicable backup-retention processes.

Disconnecting an integration or opting out of messages does not erase earlier records. A deletion request can cover information held by Alido, including information processed by service providers on our behalf. Copies independently controlled by the business you contacted, other recipients or external services may require a separate request. The response to your request will explain the applicable scope and any lawful retention limits.

Other privacy questions

The same contact handles access, correction and privacy complaints. See our privacy notice for information about the service, providers and your choices.

Contact details

Privacy: privacy@goalido.com. General enquiries: hello@goalido.com.